Both individually and collectively, members of Monckton Chambers and their staff aim to provide a first class service at all times. If you are unsatisfied with any aspect of our services, we would encourage you in the first instance to raise the matter informally with us in the hope that it can be quickly resolved to your satisfaction.
For concerns relating to a barrister
Please contact:
Joint Senior Clerks
David Hockney or John Keegan
Tel: +44 (0)20 7405 7211
Joint Heads of Chambers
Tim Ward KC or Philip Moser KC
Tel: +44 (0)20 7405 7211
For concerns relating to a member of staff
Please contact:
Nimisha Patel, Head of Operations, People & Compliance
Tel: +44 (0)20 7405 7211
If you wish, however, to take things further and make a formal complaint, please download our official complaints procedure:
Complaints to the Legal Ombudsman
We hope that you will use our procedure. However, if you would rather not do so, or are unhappy with the outcome, you may have the choice of taking up your complaint with the Legal Ombudsman. You can write to the Legal Ombudsman at:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Tel: 0300 555 0333
Website: http://www.legalombudsman.org.uk
As set out on the Legal Ombudsman’s website above, there may be a time limit applicable to any complaint you may wish to make.
Complaints to the Legal Ombudsman must be referred to them no later than:
- one year from the act or omission; or
- one year from finding out about the problem.
You must refer your complaint to the Legal Ombudsman within six months of our final response to you.
The decision data on the Legal Ombudsman’s website can be accessed here.
The decision data on the Legal Ombudsman’s website shows providers which received an ombudsman’s decision in the previous calendar year. In each case, the data shows whether the Legal Ombudsman required the provider to give the consumer a remedy