Complaints procedure

Both individually and collectively, members of Monckton Chambers and their staff aim to provide a first class service at all times. If you are unsatisfied with any aspect of our services, we would encourage you in the first instance to raise the matter informally with us in the hope that it can be quickly resolved to your satisfaction.

For concerns relating to a barrister

Please contact:

David Hockney, Senior Clerk
Tel: +44 (0)20 7468 6380

or

Joint Heads of Chambers
Tim Ward QC
Tel: +44 (0)20 7468 6361
Philip Moser QC
Tel: +44 (0)20 7468 6394

For concerns relating to a member of staff

Please contact:

Wendy Holmes, Chambers Administration Manager
Tel: +44 (0)20 7468 6370

If you wish, however, to take things further and make a formal complaint, please download our official complaints procedure:

Complaints Procedure

Complaints to the Legal Ombudsman

We hope that you will use our procedure. However, if you would rather not do so, or are unhappy with the outcome, you may have the choice of taking up your complaint with the Legal Ombudsman. You can write to the Legal Ombudsman at:

Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Tel: 0300 555 0333

Website: http://www.legalombudsman.org.uk

As set out on the Legal Ombudsman’s website above, there may be a time limit applicable to any complaint you may wish to make. Ordinarily you can ask the Legal Ombudsman to look at your complaint if it meets all three of the following criteria: (i) the problem or when you found out about it happened after 5 October 2010; (ii) you are referring your complaint to the Legal Ombudsman within either of the following: six years of the problem happening or three years from when you found out about it; and (iii) you are referring your complaint to the Legal Ombudsman within six months of any final response from your service provider.

The decision data on the Legal Ombudsman’s website can be accessed here.

The decision data on the Legal Ombudsman’s website shows providers which received an ombudsman’s decision in the previous calendar year. In each case, the data shows whether the Legal Ombudsman required the provider to give the consumer a remedy

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