CMA secures final enforcement order against viagogo

27 Nov 2018

Today, in proceedings brought by the CMA, the High Court (Mr Justice Nugee) has made an enforcement order under sections 217 and 219A of the Enterprise Act 2002 against viagogo, the operator of a secondary ticketing platform.

The Court had been due to hear an application by the CMA for an interim enforcement order this week, but the parties agreed on a form of final enforcement order which will now secure a series of legally-binding consumer protection measures to be given effect by January 2019.

The measures put in place by the order relate to a number of issues, such as the need to provide information about business sellers trading through viagogo’s website, seat numbers, face value, whether the ticket is subject to any restrictions on its use, restrictions on “pressure selling” messages, provisions relating to the operation of viagogo’s guarantee and customer services functions, and the practice of “speculative selling” before events actually go on sale. The case was brought under both domestic and EU consumer protection rules.

More information about the case is available here and here.

Rob Williams, Azeem Suterwalla and Jack Williams acted on behalf of the Competition and Markets Authority (the CMA).